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  • Technical Writer
  • Technical Analyst
  • IT Sales
  • Administrative Legal Assistant
  • PR/ Media Coordinator
  • Work directly with business analysts, and other subject matter experts to create release notes, guides, and other release deliverables based on business needs.
    This role requires communication and coordination with various internal teams on very tight schedules with close adherence to deadlines and expectations.
  • Present technical information in a clear, concise manner based on audience.
  • Write from a user’s perspective in a topic-based structure.
  • Write, format, copyedit, and proofread documents while adhering to corporate standards and ensuring client confidentiality is maintained.
  • Prepare white paper content
  • Maintain and develop internal procedures guides.
  • Maintain and develop client-facing product and functionality guides.
  • Track document changes and communicate status to team members.
  • Critical
    • Strong technical writing and business writing skills.
    • Strong oral communications and interpersonal skills.
    • Excellent investigative and critical thinking skills.
    • Commitment to information accuracy, precision, and attention to detail.
    • Organizational, multi-tasking, and time management skills.
    • Ability to work independently and collaborate effectively as part of a team.
    • Ability to handle tight deadlines and prioritize tasks.
    • A high level of initiative and motivation.

General Role & Responsibilities:

  • Responsible for researching and providing recommendations for application technologies, establish application standards, design and implement application technology solutions to address business problems and helping the organization become more efficient through technology
  • Manage projects and construct deployment strategies
  • Responsible for the administration and support of day to day operations infrastructure
  • Responsible for infrastructure and application monitoring, incident and problem management, capacity planning, documentation, security, patching, ensuring maximum application availability and performance
  • Develop and support cloud computing technologies, infrastructure and applications to meet organization requirements


Critical Requirements:

  • Use of management tools for infrastructure management
  • Relationship builder – constructs, maintains, nourishes relationships with all stakeholders and creates an environment to sustain high motivation within team
  • Excellent verbal and written communications
  • Takes a logical approach to analyzing problems
  • Systematically researches, explores alternatives and implements action plans to resolve problems
  • Demonstrated performance and capacity planning experience
  • Skilled in the planning, execution and the completion of projects in a fast paced environment
  • Prioritization – ability to organize workflow in order to accomplish multiple and changing priorities within specified timeframes
  • Ability to multi-task – adjust to multiple demands, shifting priorities, and ongoing change
  • Proactive in acquiring information to develop new skills to improve job performance. Grasps new material quickly and easily, and applies new information, concepts and procedures in a constructive manner.
  • Self-starter, able to work independently and with minimal supervision
  • Experienced in supporting database and business applications Strong knowledge of TCP/IP and server internetworking
  • Identifies and implements opportunities to improve processes and procedures that add value; identifies and eliminates processes and procedures that decrease value
  • Technical and business writing skills

Job responsibilities:

  • Demonstrate success in IT sales and business development; ability to generate leads, follow up and close
  • deals successfully;

  • Maintain a professional disposition and solution focused attitude at all times;
  • Provide a periodic report of the sale progress;
  • Responsible for managing and upselling your own customers;
  • Communicate ideas often to leadership;
  • Any other duties assigned.

Experience and skills:

  • Prior experience in IT sales and business development for IT Services providers an asset
  • Established business development relationship within industry verticals such as Finance, Public sector;
  • Ability to work independently, prioritize a demanding workload, meeting tight deadlines and attention to detail;
  • Strong organizational skills and ability to handle multiple priorities;
  • Strong communication skills;
  • A high degree of flexibility is required to deal with changing environments;
  • A high degree of professionalism, discretion, confidentiality and independence;
  • Efficiency, sound judgement and a positive attitude;

Provides administrative support related to contracts, project proposals, tracking systems, organizational documentation, and other related processes.

  • Interacts with external clients regarding administrative processes related to project and other assigned work.
  • Interacts with all levels in the organization including: management, employees and other internal parties related to administrative and project management processes.
  • Prepares and formats letters, presentations, reports, contracts and spreadsheets as required using complicated formatting structures.
  • Assist in the coordination and organization of project deliverables.
  • Assist in preparation, formatting, proofreading and writing of technical documents and contracts.
  • Follows up with clients and project stakeholders on various project deliverables.
  • Effectively and accurately communicate relevant project information to the client and project team.
  • Develops corporate guidelines , contracts and related regulatory documents


  • Post-secondary education in an administration/ legal – related field
  • Exceptional customer service, interpersonal, and communication skills. (Verbal and written)
  • Advanced computer skills in Microsoft Office (Word, Excel, Outlook and PowerPoint)
  • Experienced editing documents and drafting and writing general correspondence
  • Strong organizational, planning, and time management skills
  • Proven experience proofreading and reviewing documents
  • Ability to work with minimal supervision in a fast paced changing environment with many deadlines
  • Demonstrated ability to effectively multi-task, use good judgment in prioritizing deliverables, juggling multiple priorities and effective follow-up
  • Good problem solving skills and able to provide solutions related to administrative processes and procedures


  • Direct support for account managers
  • Create media lists
  • Assist in the writing/development and editing of various communication materials
  • Liaise with select clients, media and suppliers
  • Offer creative ideas
  • Develop Press releases, forums , blogs
  • Some administrative tasks

Required Skills:

  • Strong writing, media relations, event management, copy editing, social media
  • Excellent time management, organizational, analytical and logistical support skills
  • Microsoft Office proficiency
  • Excellent project coordination/management skills
  • Ability to self-manage workload and the motivation to grow with evolving job criteria and challenges
    Creative thinker
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